SHIPPING POLICY

DELIVERY TIME

Orders should arrive within 2-4 workdays after we have received payment, but may vary depending on the destination. Forest Briquettes is NOT responsible for any delays of your package during delivery, Forest Briquettes has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

 

LOST OR DAMAGED ITEMS

You understand and agree that Forest Briquettes shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Forest Briquettes will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

 

PAYMENT METHODS

Purchases made through the Forest Briquettes online store are secured through trusted internet payment processing companies Bank Order and PayPal. All personal contact information transmitted to us will not be shared, sold or solicited. Receive your purchases first and pay afterwards within 14 days per invoice provided only for domestic. Complete the order form true and complete to the best of your knowledge and belief.

 

AVAILABILITY

We try our best to keep our eshop as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked "available” are NOT available in desired sizing and/or sold out. Forest Briquettes will try to inform you as soon as possible when this occurs and give you alternative options if possible.

RETURN & EXCHANGE POLICY

Forest Briquettes will not accept any returned merchandise without prior written communication and agreement. You can return item(s) immediately at your own expense (in a damaged/bad condition). We will either exchange the item(s) and send it to you for shipping costs. Returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of £5.